Frequently Asked Questions

Everything you need to know before shopping at Australia’s most trusted cock ring store

Welcome to Cock Ring Shop – Australia’s leading specialist in premium cock rings and male pleasure products. We’ve been shipping discreetly across Australia and worldwide since 2009 from our Sydney warehouse. Your privacy is our #1 priority: every order is packed in plain packaging, billed discreetly as “RMV Management”, and we never share your details.

We proudly comply with Australian Consumer Law (ACL), the Australian Privacy Principles, and all relevant safety standards. Below are the questions we’re asked most often. If you still can’t find your answer, our friendly Sydney-based team is only an email or phone call away.

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Yes – guaranteed. The return address shows only “RMV”, there are no logos, no product descriptions on the box, and your credit card statement will read “RMV Management”. Nobody will know what’s inside except you.

Orders placed before 12 pm AEST usually ship the same day. Metro areas: 1–6 business days. Rural/regional: 3–6 business days. Free shipping on orders over $200. Full details in our Shipping Policy.

Yes, we ship worldwide. You are fully responsible for any import duties, taxes, or tariffs (including the current 10% US tariff on Australian goods). Please check your local laws before ordering. More info: Shipping Policy.

Yes – if the item is faulty, damaged, or not as described within 14 days of receipt. Due to strict hygiene rules, we cannot accept returns for change-of-mind or used items. See our Returns & Refunds Policy.

Absolutely. We use 256-bit SSL encryption and are PCI-DSS compliant. We never store your full card number. All payments are processed securely via Shopify Payments and PayPal.

Most beginners start with adjustable or stretchy silicone rings. Each product page has a detailed sizing guide. Still unsure? Email us – we’re happy to help you choose the perfect fit.

Every order includes tracking. You’ll get an email with your Australia Post tracking link as soon as it ships.

Never. We hate spam as much as you do. Your details are used only to fulfil your order and are protected under Australian Privacy Law. Read our Privacy Policy.

Yes, but only if it hasn’t been processed yet. Contact us immediately at info@cockringshop.com.au or call +61 2 9553 7217.

Yes – 100% Australian-owned and operated by 2025 RMV Management Pty Ltd (ABN 52 107 052 817) in Kogarah, Sydney, NSW. We’ve been trading for over 15 years with thousands of happy customers.

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